While Apple customers in major metropolitan areas are often in reach of an Apple Store when it comes time to make a device repair appointment, those outside of city centers or regions without Apple Authorized Service Providers are left with few options. To give more customers access to safe and reliable repairs, Apple today announced that it has now expanded its authorized service network to every Best Buy location in the United States.
By expanding its service network, Apple says there are now over 1,800 third-party Apple Authorized Service Providers in the United States. This number is in addition to the support offerings at Apple’s own 506 retail stores. Besides being more convenient for customers, the main advantage of completing a repair through an Authorized Service Provider is access to parts certified for safety, quality, and reliability. Apple’s vice president of AppleCare Tara Bunch commented on the expansion:
Best Buy president of services Trish Walker added:
According to Apple, eight out of ten of its customers are now within 20 minutes of an Authorized Service Provider. Cities like Casper, Wyoming and Bismarck, North Dakota, both located in states without any Apple Stores, will now have more convenient access to repairs. Apple has made several changes to its product repair strategy this year including streamlined iPhone battery replacement and next-day turnaround for MacBook keyboard repairs.
