Apple has earned another first place ranking for its laptop customer service when compared to other tech companies. Laptop Mag today released its 2019 study that found Apple far ahead of competition like Samsung, Microsoft, HP, and more when it comes to both phone and web support for computers.
Laptop Mag notes that it goes undercover to rate laptop tech support from the major tech companies for the most authentic results.
Apple has topped the publication’s support rankings for the last few years, and this year the company earned a total score of 91/100.
Apple took top honors with a combination of speed (average call time of just 6 minutes) and friendly and knowledgable agents.
Notably, gaming focused Razer came in second just three points below Apple with 88/100. It even managed to earn the highest overall score in the web support portion with 58/60. However, Razer scored quite a bit lower than Apple for phone support.
Samsung earned a total score almost 20 points below Apple for its customer support at 73/100. Meanwhile, Microsoft came in 8th place with a total score of 64.
Check out how Apple’s 91/100 score broke down here, as well as Laptop Mag’s overall tech support showdown.
